Privacy Policy 9ks — Our Commitment to Your Data

1 Information We Collect

To provide a safe and quality service, 9ks collects several categories of information from members. This information is divided into two main types:

Information You Provide Directly:

• Full name as stated on a valid identification document.
• Date of birth for age verification purposes.
• An active email address used for account communications.
• Registered Malaysian mobile number.
• Bank account or digital wallet details for processing deposits and withdrawals.
• KYC documents including copies of identity card or passport where required.

Information Collected Automatically:

• IP address and general location information for security and fraud prevention purposes.
• Web browser type, operating system, and device type used.
• Activity log data including pages visited and access times.
• Session and preference cookies to enhance the user experience.
• Game performance data to detect anomalies and ensure fair play.

2 Purpose of Information Use

Every piece of information we collect has a clear and legitimate purpose. 9ks uses your personal data for the following purposes:

9ks will not use your data for any other purpose without obtaining your consent first. You may withdraw consent for promotional communications at any time.

3 Sharing Information with Third Parties

9ks takes data sharing responsibilities very seriously. We only share your personal information in limited and lawful circumstances:

• Payment Providers: Required transaction information is shared with approved payment service providers such as FPX, Touch 'n Go, and licensed banks in Malaysia — solely to process your deposits and withdrawals.
• Game Providers: Minimal game session data is shared with our game software providers to enable smooth and fair gameplay.
• Legal Compliance: If ordered by a competent court, law enforcement agency, or regulatory body with jurisdiction, we will disclose the required information.
• Fraud Prevention: In cases involving fraud or illegal activity, relevant information may be shared with the appropriate authorities.

4 Cookies & Tracking Technologies

9ks uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on platform usage to help us improve our services. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language and display settings to make future visits more convenient.
• Analytics Cookies: Helping us understand usage patterns and improve platform content.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.

5 Data Security & Protection Measures

9ks continuously invests in cutting-edge cybersecurity infrastructure to keep your data safe at all times. The technical and organizational measures we have in place include:

• 256-bit SSL/TLS encryption for all communications between browser and server.
• Encryption of sensitive data stored in databases using the AES-256 algorithm.
• Two-factor authentication (2FA) for staff accounts accessing member data.
• Vulnerability scanning and penetration testing conducted regularly by independent parties.
• Real-time monitoring of suspicious activity using AI-powered systems.
• Tested incident response procedures to address any data breaches swiftly.
• Mandatory cybersecurity training for all 9ks staff.

While no system can guarantee absolute security, we are committed to taking all reasonable steps to protect your data from unauthorized access, disclosure, or destruction.

6 Data Retention Period

9ks retains your personal information only for as long as necessary for the stated purposes or as required by Malaysian law. Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account is active and for 7 years after account closure for financial compliance purposes.
• Transaction Records: Retained for 7 years in line with the requirements of the Financial Services Act 2013.
• Activity Logs: Retained for 12 months for security and investigation purposes if required.
• Customer Support Communications: Retained for 3 years for reference and service improvement purposes.
• Cookie Data: Automatic expiry between sessions of up to 12 months depending on cookie type.

When the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

7 Your Rights as a Data Subject

As a 9ks member, you have certain rights regarding your personal information. We fully respect and support these rights:

To exercise any of the above rights, please contact the 9ks customer support team via live chat or email. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

8 International Data Transfers

In some situations, your data may be processed or stored on servers located outside Malaysia — for example, by international game software providers or cloud service providers. When such transfers occur, 9ks ensures adequate protection in the following ways:

• Signing Data Processing Agreements (DPA) that comply with international standards with all partners.
• Ensuring recipient countries maintain an equivalent or higher level of data protection.
• Using approved standard contractual clauses to protect member rights.
• Periodically assessing data transfer risks and taking corrective action where necessary.

9 Children's Privacy

The 9ks platform is strictly limited to individuals aged 18 and above. We do not knowingly collect personal information from minors. If we discover that a child's data has been collected inadvertently, we will take immediate action to delete that data and close the associated account.

Parents or guardians with concerns about possible use of the platform by children under their care are encouraged to contact us immediately through our customer support channels.

10 Changes to This Privacy Policy

9ks reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or the technologies we use. When significant changes are made, we will notify you via:

• Clear notice on the 9ks platform homepage.
• Email notification to the address registered in your account.
• In-app notifications (where applicable).

The "Updated" date at the top of this page always reflects the latest version of our Privacy Policy. We encourage you to review this page periodically. Continued use of the 9ks platform after any changes are posted constitutes your acceptance of the updated version.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to help. You can reach us via:

• 24/7 Live Chat: The fastest way to get immediate assistance.
• Email: [email protected] (response within 1–2 business days).
• FAQ Page: For frequently asked questions that have already been answered.

We are committed to responding to every privacy-related enquiry thoroughly and within a reasonable timeframe. Your satisfaction and trust are our top priority.